Refund policy

Return & Refund Policy

Aquasense Return & Refund Policy
Last updated: April 20, 2026

At Aquasense, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a return or refund within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition and unused
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or email confirmation)

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used.

Return Process

To start a return, please contact us at:
📧 leosoapr@gmail.com

Include your order number and reason for return. Our support team will guide you through the process.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos of the issue. We will provide a replacement or full refund at no extra cost.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged
  • Original shipping costs are non-refundable

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account
  • Contact your credit card company
  • Then contact your bank

If you still have not received your refund, please contact us at:
📧 leosoapr@gmail.com

Contact Us

If you have any questions about returns or refunds, contact us at:
📧 leosoapr@gmail.com